All information gathered by AMAZONFACTORY.COM through your order is kept strictly confidential and will not be distributed to any company or individual EVER. The information will be used only to make sure that your order gets delivered to you in the timeliest manner possible. To help ensure your privacy, we use the most up-to-date SSL encryption technology and the secure credit card processing from Paypal.com. If you need to change anything about your order- where we'll be shipping it to, phone number, etc. please email us. Any general questions will be answered as fast as we can! On occasion we will e-mail you our monthly specials. If you would like to be deleted from our list simply type "REMOVE" when you get our first one.

If you have any questions regarding our privacy notice, please contact Amazon Factory customer service directly at:

customerservice@amazonfactory.com

Or:
Amazon Factory, Inc.
P.O.Box 6011
NY.NY - 10128
Att: Privacy

Thank You For Shopping With Us.
Amazon Factory

 

 

Shipping & Returns

Processing Time
Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday. 90% of our orders are usually shipped the same day or by the end of next business day,as long the product order is available.
We offer a full range of shipping options from USPS and UPS. For questions regarding shipping please email customerservice@amazonfactory.com.

Shipping Details
Business days are Monday through Friday, excluding holidays determined by carriers. Alaska and Hawaii items ship via Priority service and may require an additional day for delivery.

Shipping outside the billing address
Please expect a significant delay of one week if shipping to an address other than your billing address while we verify your information. Please avoid this delay by checking the box at checkout marked "I am shipping to my billing address" to ship to your billing address! We apologize for any inconvenience this may cause but it is necessary to combat fraud and keep our prices low!

Shipping Procedures
Shipping and handling charge is non-refundable for the following packages: Returned Packages; Unclaimed Packages; or Undeliverable Packages. *Exception is when it is our error in shipping.*

Any US order over $150.00 includes free standard shipping! Additional Air Service Information
The air service guarantee does not apply to shipments that are delayed due to causes beyond our courier's control; including but not limited to weather conditions or natural disasters while en route or upon delivery; government imposed security regulations; disruptions with transportation networks that the courier uses (ground or air); delays imposed by custom's authorities; strikes and labor disputes.

For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.
Amazon Factory is not responsible for items damaged or lost in transit.

Return Policy
To ensure the safety and health of all our customers all sales on Bath, Body, Hair Care, Skin Care and WellBeing products are final.
If an item is received damaged, defective, or otherwise misrepresented, please contact us for replacement and we'll take care of the problem as soon as possible.